TERMS & CONDITIONS
TeleVantage Online, hereby expressly disclaims all warranties either expressed or implied warranty of merchantability or fitness for a particular purpose. This disclaimer by the seller in no way affects the terms of the manufacturer's warranty if any. Title to goods herein being purchased is retained by the seller until goods are paid for by the purchaser and at that time title passes to purchaser. If goods herein being purchased are being purchased for purposes of export, purchaser must obtain from the Federal Government certain export documentation before shipping to a foreign country. In addition, manufacturers' warranties for exported goods may vary or even be null and void. If you have questions, please inquire. Any and all liability is only for the products purchased.
General Terms and Policies
For all prices and products, we reserve the right to make adjustments due to errors, changing market conditions, product discontinuation or typographical errors in advertisements. TeleVantage Online, is not responsible for manufacturer price changes, which may occur at any time without notice. Although Internet orders generate an automatic confirmation and response E-mail, TeleVantage Online, may change its pricing, product description or specification after any order confirmation or response E-mail but prior to shipment due to errors, changing market conditions, product discontinuation or typographical errors.
As a service to protect you from possible credit card fraud, we will verify all billing and shipping addresses.
Please keep all packing material and documentation in the event that your equipment has to be serviced or returned.
Our Commitment to Privacy
What Information Do We Collect?
When you visit our Web site you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and Web site use information collected on an aggregate basis as you and others browse our Web site.
1. Personal Information You Choose to Provide
Credit Card Information
If you choose to purchase products or services from us or our partners, you may need to give personal information and authorization to obtain information from various credit services. For example, you may need to provide the following information:
Credit card number
Home and business phone number
In addition to providing the foregoing information to our partners, if you choose to correspond further with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.
2. Web Site Use Information
Similar to other commercial Web sites, our Web site utilizes a standard technology called "cookies" (see explanation below, "What Are Cookies?") and Web server logs to collect information about how our Web site is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Web site, and the Web sites visited just before and just after our Web site. This information is collected on an aggregate basis. None of this information is associated with you as an individual.
TeleVantage Online, adheres to all manufacturer warranty and return policies. All product returns must be processed with a Return Authorization Number (R.A.#). NO returns, of any type, will be accepted without an R.A. #.
To obtain an R.A. #, simply contact RETURN RA# and request a return authorization number. Please reference the original invoice number and product and provide a short explanation of the reason for return. R.A.'s issued by TeleVantage Online, are valid for 15 days only and product must be returned to TeleVantage Online, within this timeframe. R.A.'s cannot be extended or re-issued.
A Customer Service Representative will assign you an R.A.# and assist you with any questions you may have. To request an R.A.# via telephone please call 770-426-0051. Customer Service business hours are Mon-Fri 8:00 a.m. to 5:00 p.m. Eastern Time.
Please have the following information on hand when calling for an R.A.#: customer name, invoice number, serial number and the nature of the problem. All can be found on your invoice. Please note that the following products cannot be returned:
Special order items
Items for which manufacturers will not accept returns
Items not purchased through TeleVantage Online,
Closeout, remanufactured and refurbished products
Items, which have undergone revisions without being assigned a new part number by the manufacturer
All returns MUST: be 100% complete, contain ALL original boxes and packing material, have original UPC codes on the manufacturers boxes, contain all blank warranty cards, accessories and documentation provided by the manufacturer. Incomplete returns may be returned to sender or subject to a restocking fee up to 20%.
Clearly mark each address label of each package being returned with the R.A. #. DO NOT WRITE ON THE MANUFACTURERS BOX. TeleVantage Online, strongly recommends using a reputable shipping carrier capable of providing proof of delivery, as well as properly packing and fully insuring return shipments. Merchandise becomes the property and responsibility of the carrier once picked up for delivery. Inspect all merchandise immediately upon receipt and notify your carrier if any merchandise is missing or damaged. All merchandise shipped is insured.
1. If you are having problems with installation of the product purchased or have any technical questions regarding your purchase, please contact us at 770-426-0051.
2. Defective and DOA (dead on arrival) product must be reported to Customer Service within 21 days of the invoice date. The product will be repaired, replaced or credited according to the manufacturers warranty.
3. All order discrepancies (shortages, mislabeled product, damaged product or overages) must be reported to Customer Service within 5 business days after receipt of the shipment.
4. All non-defective returns must be reported to Customer Service within 5 business days after receipt of the shipment. TeleVantage Online, will replace or credit the product according to the manufacturers warranty. A restocking fee up to 20% will apply to cover the cost of the return.
5. TeleVantage Online, will only accept unopened or pre-installed software and CD's for return.
NO OPEN SOFTWARE WILL BE ACCEPTED.
**Customers are responsible for shipping charges and risk of loss on all return shipments. TeleVantage Online, will credit one way shipping for returns that are our error.
TeleVantage Online, reserves the right to authorize product returns beyond 21 days from the invoice date.