::
Unprecedented Scalability and Freedom of Choice
:: More Powerful, Affordable Call Center
:: Enhanced User and Administrator Productivity
Scalability and Flexibility
through open systems
Add new features simply by upgrading the software...
All too often, phone systems lock you in to a certain
way of doing things. Proprietary phone systems limit
your choices. You can’t add features or easily
integrate with other systems. It’s common to outgrow
the size or capabilities of a system and be faced with
a
"forklift" upgrade. Artisoft TeleVantage is
different. It grows with you and safeguards your investment.
TeleVantage is an open, feature-rich software based phone
system that runs on industry standard Intel® Dialogic
telephony hardware. Now, TeleVantage 5.0 provides unprecedented
scalability and freedom of choice to your phone system.
Increased System Scalability
Simply add voice cards and TeleVantage licenses...
TeleVantage 5.0 can now scale from a small office of
4x8 up to 192 trunks and 480 stations. With support for
the new Intel higher density station boards, you can
connect up to 120 stations using a single server slot.
You can easily grow your system as needed.
High Density Conferences
Feature rich software right out
of the box...
TeleVantage has always had powerful and easy to use conference
capabilities. TeleVantage 5.0 now supports conferences
of up 60 parties. Imagine the savings when you no longer
need to pay for external conferencing services.
Use Virtually Any Phone – Analog,
Digital, IP
Works with regular phones including
H.323, IP Devices, CLASS, or ADSI Feature Phones...
TeleVantage has always provided a wide range of standard
analog handset choices. Now TeleVantage 5.0 adds support
for digital phones, letting you use your existing Avaya,
NEC, Nortel, or Siemens handsets with the new Intel NetStructure
PBX-IP Media Gateway. TeleVantage 5.0 also directly supports
ADSI feature phones from Cybiotronics or Aastra.
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SMDR (Station Message Detail Reporting) Service:
Go beyond the TeleVantage built-in Call Log
and Call Center Reporter by easily connecting
a 3rd party call accounting or billing application.
The TeleVantage 5.0 SMDR service provides 3rd
party applications real-time access to call
details through your COM port, network or a
text file.
Built-in IVR Toolkit:
The built-in TeleVantage SDK provides a rich
programming interface for developers to create
custom add-ons or solutions. Now any application
developer using Visual Basic or other Windows® development
tools can develop rich voice processing applications
such as touch-tone data retrieval without
having to pay for a 3rd party telephony toolkit.
Prompt callers for customer IDs or order
numbers, retrieve current status from external
databases, and play back desired information.
It has never been easier or more cost effective
to create or add custom solutions to TeleVantage.
Additional TeleVantage
Features...
- Comprehensive Voice
Mail System
With TeleVantage, you don't need to pay extra
for basic features such as voice mail. You
get the most comprehensive and advanced voicemail
system included as standard.
- Automated Attendant
TeleVantage provides professional, efficient
call answering that enhances your company's
image. Callers can dial an extension directly
or use the dial-by-name directory.
- Powerful Call Center
TeleVantage provides the call center
functionality you need to maximize revenues
and enhance customer service. With the
TeleVantage Call Center, businesses are
able to implement a powerful, flexible
solution at a fraction of the cost of comparable
systems.
- Comprehensive Call
Management
TeleVantage users can screen or route
calls or use
"follow-me" call forwarding to ensure
that they never miss an important call.
- Intelligent Graphical
User Interface
TeleVantage enables PC users on the network
to see and hear voice messages, graphically
manage their own calls and integrate phone
and e-mail messaging.
- Graphical System
Administration
TeleVantage provides an easy-to-use,
Windows-based system administrator interface,
and makes maintaining the phone system as
easy as administering your network.
- Voice-over-IP Support
Based on the common H.323 standard, the
TeleVantage IP gateway allows users to route
calls over the Internet or a corporate intranet.
This saves you money by avoiding long distance
tolls and makes dialing branch offices as
easy as calling an extension down the hall.
- Open API
The TeleVantage open API enables you
to integrate your phone systems with any
other software or hardware. Your information
systems department will also be able to build
custom applications that tightly integrate
with your TeleVantage system.
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