Televantage was developed over many years and continues to provide a great feature set from small office to large call center whether single site or multi-site. Vertical has grown incredibly over the last 5 years acquiring a number of other companies with one focus – improving the Televantage ROI

With Televantage 8, Televantage HMP, WaveIP2500, and Televantage Subscription they’ve done this in a number of ways.

Televantage 8 – released fall 2007

ROI improvement:

• Boardless Televantage
• Lower server cost
• Improved server performance
• Support for new HMP release, version 3.0, from Dialogic
• Support for new driver release, version 6.0, from Dialogic

Televantage 8 allows you to have a Televantage PBX without boards. Dialogic boards add cost to a Televantage system and add points of failure. Removing them from the equation reduces system cost, system support, and greatly improves flexibility for growth. If you increase the system from 10 phones to 100 phones or 1 T1 to 4 T1s you require no additional hardware. The same is true when adding remote offices or users. This gives your business the flexibility to meet changing needs with no hardware costs. You’ll often hear this called Televantage HMP. This stands for “host media processing”. With HMP voice processing is done on the system motherboard and not on cards. Some licensing is required for HMP – these are licensed from Intel and are usually 10% or less the cost of adding the same resources via cards. So Televantage HMP is a type of Televantage 8 without cards. Televantage 8 added support for the new HMP version from Intel – the only version now available for sale. This is HMP version 3.0. HMP 3.0 supports more users on a Televantage system than possible with HMP 1.0.

Televantage 8 added support for multicore processors. These were not supported in version 7.x. Now current servers with dual core or quad core processors can be fully utilized improving Televantage performance and expandability.

Televantage 8 adds support for the new Dialogic card driver set version 6.0. Dialogic ended support for their version 5 drivers. Televantage 8 increases the life of your system and allows you to keep your hardware current.

Televantage updates will be available for version 8 with the first expected shortly.

Vertical acquired a number of companies since Televantage was first released. They also have a number of new partners including LG-Nortel Co., Ltd. (which owns 20% of Vertical). Vertical is now making its own hardware. WaveIP2500 can be viewed as a “rewrite” of Televantage running on Vertical hardware. It is expected Wave’s feature set will improve dramatically over the next 24 months. As of this writing – May 2008 – it does not have the feature set of Televantage. It does not yet have the level of VoIP feature support, the ability to NAT, Call Center support, or graphical user interface functionality Televantage 8 has. If you are a Televantage owner expect to be looking at a WaveIP2500 comparable to Televantage’s existing features in the next 12 to 24 months. After that the future of Televantage (though renamed) is likely to be primarily on the WaveIP2500 platform. Wave will offer Televantage users tremendous ROI wins when this occurs.

ROI improvement at Televantage feature parity

• Reduction in license cost estimated at 70%
• Reduction in hardware cost estimated at 50%
• Reduction in subscription cost (annual software assurance) of approximately 50%
• All licenses types pre-loaded and available for trial use at no cost
• Viewpoint for all users with no additional cost