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PRESS
RELEASES
Vertical Introduces Version 7 of Award-winning
TeleVantage IP-PBX and Contact Center
Support for Millions of Legacy PBX Phones, SIP VoIP
and Skills-based Routing Significantly Lowers Costs
and Improves Productivity
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CAMBRIDGE, Mass.
(September 19, 2005) -- Vertical
Communications (ASFT.OB), a leading provider
of next-generation phone systems and voice
applications that help businesses better
serve their customers, today announced
Vertical TeleVantage 7, the newest release
of the company’s award-winning IP-PBX and
contact center.
A feature-rich, software-based solution,
TeleVantage significantly increases employee
productivity and improves customer service
for small and medium-sized businesses.
TeleVantage combines an innovative IP-PBX
with a suite of high-value voice
applications, including unified messaging,
personalized call-handling rules,
comprehensive call recording and a robust
contact center. TeleVantage also features
ViewPoint, an award-winning graphical user
interface that increases employee
effectiveness by giving them access to the
hundreds of phone system features through an
intuitive, Web- or Windows-based
environment.
With the introduction of TeleVantage 7,
Vertical is significantly lowering the total
cost of ownership for phone systems in
several key areas. Specifically, TeleVantage
7 supports millions of legacy PBX phones,
provides industry-standard SIP (Session
Initiation Protocol) VoIP, adds skills-based
routing to support sophisticated contact
centers, and enables customers to deploy a
100% pure software IP-PBX through the
support of Intel NetStructure Host Media
Processing (HMP) software. With these and
many other new features, TeleVantage 7 is
designed to protect customers’ investments
in their existing infrastructure, while
enabling them to adopt and deploy the latest
technology in the timeframe that works best
for their businesses.
“Vertical’s vision is to help organizations
transform voice communications from an
expense item to a business asset,” said Bill
Tauscher, Chairman and CEO of Vertical
Communications. “TeleVantage was designed to
provide a cost-effective and long-term
IP-PBX solution, that can scale as
customers’ businesses grow and as they move
to complete IP environments.”
Protecting Customers’ Infrastructure
Investments
Today, there are millions of proprietary
digital phones in use in small and
medium-sized businesses, and often customers
feel locked into phone systems from a
specific vendor. TeleVantage 7 can now be
used with legacy digital phones from Avaya,
NEC, Nortel, Siemens and Toshiba, so
customers can protect and leverage their
existing digital phone investments, while
gaining the significant productivity and
customer service benefits provided by
TeleVantage.
“TeleVantage’s unique ability to leverage
the huge installed base of legacy phones
will save our clients thousands of dollars,
and allow them to obtain best-of-breed
IP-PBX and contact center technology at the
same time,” said Mathew Roncoli of AER
Electronics, Inc., a Vertical TeleVantage
Business Partner.
Fulfilling the Promise of VoIP through SIP
Vertical today helps customers fulfill the
promise of VoIP by making the phone system
part of the data network, leveraging
existing business intelligence and
applications to enhance customer service,
deliver new capabilities and maximize
revenues.
With TeleVantage 7, Vertical provides even
greater productivity and lower cost through
comprehensive SIP support – the leading VoIP
protocol in the industry – for both end
points and trunking, allowing customers to
take advantage of the growing range and
decreasing costs of SIP devices. TeleVantage
7 customers can now deploy everything from a
complete SIP solution, with SIP phones or
softphones for all users and a SIP carrier
or PSTN gateway for all trunking, to a
mixture of SIP, digital and analog phones –
all with full access to TeleVantage’s robust
feature set.
Enhancing Contact Center Functionality to
Improve Customer Service
TeleVantage today includes Automatic Call
Distribution (ACD) and contact center
capabilities that are considerably less
expensive than other comparable contact and
call center systems. TeleVantage 7 features
significantly expanded contact center
capabilities that help customers better
manage queue and agent performance to
deliver improved customer service and lower
costs.
In particular, skills-based routing has been
implemented to dynamically match incoming
callers to available agents, taking into
consideration agent skills and costs, caller
requirements, hold times and many other
variables. Unlike other solutions that
require advanced programming and are
expensive to implement and maintain,
TeleVantage 7 lets administrators control
all the contact center functions through a
simple point-and-click menu-based interface,
saving customers time and money and allowing
for easy modifications, as business needs
change. In addition, TeleVantage 7 includes
the powerful Archived Recording Browser,
which allows any user with permission to
search, manage and listen to millions of
archived MP3 call recordings and voice
mails, at no extra charge.
Controlling Costs with a Pure Software
IP-PBX
Since its inception, TeleVantage was
designed as an open software-based solution,
ensuring that customers could add new
features and functions without the
“fork-lift” upgrades typically associated
with proprietary, hardware-based PBXs. With
support for Intel’s Host Media Processing (HMP)
software, TeleVantage 7 can be deployed as a
100% pure software IP-PBX – without any
proprietary hardware – making it a much
easier and more cost-effective solution for
customers to buy, deploy, update and
maintain.
TeleVantage 7 also includes many other
features designed to lower the costs of
ownership and improve employee productivity,
including secure instant messaging, powerful
new contact center reports, phone and user
templates for bulk change management, a
welcome wizard and Web-based user
orientation, and much more.
TeleVantage 7 will be available through the
company’s worldwide network of value-added
resellers and systems integrators – called
Vertical Business Partners – at the end of
this month. More information can be found at
www.vertical.com or by calling
1-800-914-9985.
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