Product “Ideally suited for the medium-sized business”

CAMBRIDGE, Mass. (May 3, 2006) -- Vertical Communications (VRCC.OB), a leading provider of next-generation, IP-based phone systems and applications that help businesses better serve their customers, announced today that Vertical TeleVantage, its software-based IP-PBX, received an “A” rating from VoIP Magazine’s CT Labs for its ease of installation, seamless integration capabilities, high reliability and rich features.

In addition, TeleVantage impressively achieved a minimum score of 9 out of 10 in each of the six evaluated categories, including ease of installation and configuration, features evaluation and automated call handling.

“Our rigorous evaluation of the TeleVantage system found its integration and support features to be especially suited to the medium-sized marketplace,” said Chris Bajorek, lab director for CT Labs. “The high scores the product received reflect our opinion of the product as feature-rich and an excellent and reliable performer.”

“Receiving such a high rating validates the power TeleVantage has in making customer interactions more focused, intelligent and effective,” said Walter Kenrich, vice president of product management for Vertical. “Having VoIP Magazine and CT Labs specifically call out TeleVantage’s seamless integration capabilities is a testament to our understanding of customers’ business needs, and our commitment to providing customers with solutions to derive the most value possible out of their existing systems.”

Designed for small and medium-sized businesses, TeleVantage provides expanded contact center capabilities including true skills-based routing and the ability to record or archive any or all calls. By helping customers to manage queue and agent performance, TeleVantage allows them leverage data from customer calls to improve customer satisfaction and lower costs.

The full review, including a detailed look at TeleVantage’s features and functionalities, can be found at www.voip-magazine.com.

About CT Labs
Established in 1998, CT Labs is a recognized pioneer in the development and execution of VoIP and TDM-based tests to validate performance of next-generation network elements for enterprise and carrier-grade equipment manufacturers. CT Labs conducts numerous private and public tests. CT Labs (www.ct-labs.com) is an independent operating unit of Empirix, Inc.