TeleVantage 7 Honored for Outstanding
Innovation
CAMBRIDGE, Mass. (March 28, 2006)
-- Vertical Communications (ASFT.OB),
a leading provider of next-generation
phone systems and voice applications
that help businesses better serve their
customers, announced today that Technology
Marketing Corporation (TMC®)’s
Customer Inter@ction Solutions® magazine
(www.cismag.com) has named Vertical
TeleVantage 7 – the company’s
award-winning IP-PBX and contact center – as
a recipient of a 2005 Product of the
Year Award. Customer Inter@ction Solutions
has been the leading publication in
the CRM, call center and teleservices
industries since 1982™.
A feature-rich, software-based solution,
TeleVantage significantly increases
employee productivity and improves
customer service for small and medium-sized
businesses. TeleVantage combines an
innovative IP-PBX with a suite of high-value
voice applications, including unified
messaging, personalized call-handling
rules, comprehensive call recording
and a robust contact center. TeleVantage
also features ViewPoint, an award-winning
graphical user interface that increases
employee effectiveness by giving them
access to hundreds of phone system
features through an intuitive, Web-
or Windows-based environment.
The new TeleVantage 7 release significantly
lowers the total cost of ownership
for phone systems through several key
areas, including support for legacy
PBX phones, support for industry-standard
SIP (Session Initiation Protocol) VoIP,
the addition of skills-based routing
for sophisticated contact center applications,
and the ability for customers to deploy
a 100% pure software IP-PBX.
“We are honored to have been
chosen as a recipient of a Customer
Inter@ction Solutions 2005 Product
of the Year Award,” said Walter
Kenrich, vice president of product
management for Vertical. “This
award helps validate that our phone
systems and voice applications provide
customers with cost-effective solutions
that have the power to transform voice
communications from an expense item
to a business asset.”
With expanded contact center capabilities,
including true skills-based routing
and the ability to record and archive
any or all calls, TeleVantage 7 helps
customers better manage queue and agent
performance to deliver improved customer
satisfaction and lower costs. TeleVantage’s
inherent flexibility makes it easy
to administer and customize, providing
a communications system that adapts
quickly as a business’ needs
change. Operating in a Windows-based
environment, TeleVantage’s point-and-click
graphical user interface insures that
a full range of system features do
not go unused and unnoticed. With TeleVantage,
voice communications are transformed
from an expense to a business asset.
“Each year Customer Inter@ction
Solutions magazine bestows its Product
of the Year awards on companies that
have demonstrated excellence in technological
advancement and application refinements.
Vertical Communications has demonstrated
to the editors of Customer Inter@ction
Solutions that its products have gone
the extra mile to help improve both
the customer experience and the ROI
for the companies that use them,” said
Nadji Tehrani, Executive Group Publisher
and Editor-in-Chief of Customer Inter@ction
Solutions.
The Product of the Year Award winners
for 2005 were highlighted in the January
and February 2006 issues of Customer
Inter@ction Solutions magazine.
|
