Software-Based Call Management Solution Integrates with Time Matters to Increase Firm’s Efficiency

CAMBRIDGE, Mass. (October 12, 2005) -- Vertical Communications (ASFT.OB), a leading provider of next-generation phone systems and voice applications that help businesses better serve their customers, today announced that Fleming & Curti, P.L.C., has deployed Vertical TeleVantage, a turnkey, IP-PBX business phone system that delivers multiple voice applications and features on a single, scalable system.

Based in Tucson, Ariz., Fleming & Curti is a law firm serving mostly elderly and special-needs clients. The firm recently decided to replace its existing PBX phone system with a state-of-the art hardware and software solution that has the ability to drive down costs, to help its legal team serve unique clients and to decrease administrative time.

After reviewing many telephony solutions, Fleming & Curti chose TeleVantage, because it combines an innovative IP-PBX system with a suite of voice applications, including unified messaging, personalized call-handling rules, comprehensive call recording and a robust contact center.

“We were amazed that TeleVantage was so easy to implement. It worked within hours of opening the box,” said Robert Fleming, attorney and partner at Fleming & Curti, who actually installed and configured the system himself. “In addition to providing us with a state-of-the-art telephone system, one of the key benefits is that TeleVantage integrates with Time Matters, the practice management system that our entire staff uses every day – this integration gives us functionality we never dreamed possible, allowing our staff to be even more responsive to the needs of our clients. Any firm that runs on Time Matters has to take a look at TeleVantage – it’s very cool.”

“As a long-time user of Time Matters, Robert Fleming recognizes the benefits of automating the case and client management tasks using advanced software – TeleVantage takes that to a whole new level by automatically generating screen-pops of phone or contact records,” said Time Matters Authorized Independent Consultant (AIC), Tom Rowe of Practice Management Partners. “This integration allows the firm to provide a more personal touch to their clients by providing instant access to comprehensive call logs and associated notes. TeleVantage is the only phone system I’ve seen that can provide this level of powerful integration.”

Vertical developed the TMLINK add-in to enable the TeleVantage ViewPoint GUI to optionally trigger a Time Matters screen-pop for an incoming call, as well as provide the ability to trigger the screen-pop for any entries in the user’s personal call log history – including previous incoming calls, outgoing calls, voicemails and call recordings. Vertical’s quick and effective response to the firm’s request for better integration was one of the things that most impressed Fleming. “We saw an opportunity for better utilization of the telephony product, and Vertical immediately jumped in and developed the TMLINK add-in. We are very pleased by that corporate response,” said Fleming.

“We are pleased to include Fleming & Curti in the growing list of law firms who realize the benefits of our software-based phone system, which can grow and evolve as their practice does,” said John Doheny, Director of Industry Segment Marketing at Vertical. “Much the way practice management software changes the way firms operate, TeleVantage can benefit Fleming & Curti by making the practice more efficient while increasing client satisfaction and retention.”

Vertical combines telephony industry excellence and deep knowledge of the business needs of key vertical segments to deliver value to customers by mapping phone systems and voice applications to the specific business requirements of each industry. With active and ongoing participation in the legal technology community, Vertical has committed resources to address the unique needs of law firms and to develop functionality that is tailored specifically to the legal industry and designed to increase firm productivity and client satisfaction.