Vertical TeleVantage

A Different ViewPoint on enterprise mobility

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What's Here?

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Call us at 1-800-967-1412 for:

  • Administrative Training
  • System evaluation and monitoring
  • Backup and redundancy planning and implementation
  • Conversion evaluation and planning for Televantage to Wave Migrations

Maintaining TeleVantage - A few thoughts and tips

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Are you on the most current Televantage you own?  Updates are free.  Each provides problem fixes and features. 

  • You can check the version you’re running by opening Viewpoint and going to “help” then “about”.  Your version numbers display. 
  • The most current version 8 is 8.10.5647, anything lower should be updated. 
  • The most current version 7 is 7.6.4997, anything lower should be updated.
  • Each of these most current versions provides a Televantage Windows 7 client.

How old is your Televantage server?  We see 6 or 7 year old servers running Televantage.  What’s your plan if the server fails?  What would your business cost be if you lost your phones for 1 to 2 days?

 

  • Are you doing nightly backups? You should be!
  • What’s the date of your last good backup?  We often find people “assume” the backups are working only to find they aren’t.  Check the file dates. 
  • Are your backups being stored OFF your Televantage server?  If the server is lost you want to have access to backup files.  Store them on another server or drive in the office (and/or off site).
  • Do you have another server in house you could use as a backup server?  Have a plan for server loss.  Know what you’d do if your primary server fails.  The older the server the higher the risk of failure.
  • Have you checked all drive lights on your server to see they are working/healthy?  If a server has RAID (mirror or RAID 5) it may run with one bad drive but fail completely if a second drive goes bad.  Check to confirm you aren’t running a degraded drive set.
  • Make sure you’re on a UPS.  Hard shutdowns can occasionally corrupt a Televantage database causing an outage.  Better to be safe.  Never just “power off” a Televantage system!

Is your server REALLY old?

  • If your server is over 5 years old it probably has less computing power than your smartphone.  If you plan to keep using your Televantage more current hardware can improve system response times, Viewpoint performance, and allow increased capacity.
  • Would a new primary server be a good investment?
  • In many sites we see two servers and a chassis used for redundancy.  A newer server is the primary, an older server is the backup, and Dialogic cards are kept in a chassis so they can be moved from one server to another with a single cable.

ViewPoint Mobile is Here!

 

 

How do you keep everyone connected, on target and on task while they’re on the move? The key to productive mobile employees isn’t the device they use. It’s access. Immediate access to co-workers, customers, decision makers, information. Access to all the communications functionality and features you use in the office, even when you’re not – all at your fingertips.

Wave ViewPoint Mobile includes an extensive array of built-in, advanced communications applications like presence and call management, secure instant messaging, visual voice mail and call recording that you pay a premium for with other systems – all included. No extra hardware or software needed. And now true mobility. At no extra cost.

Wave 3.0 Release!

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Vertical Ready to Go Mobile with Wave 3.0

Vertical Communications is pleased to announce that Wave 3.0, featuring Vertical's new ViewPoint Mobile enterprise mobility application, has been approved for "Release to Manufacturing" today, following the successful completion of our field trial and release criteria.

With this solution, your business and users will be able to enjoy reliable and seamless mobile access to all of their Wave premise-based enterprise communications services and tools, including unified communications, collaboration, presence management, call recording, telephony and market-specific applications.

With the release of Wave 3.0, ViewPoint Mobile will be available for devices that run iOS version 4.3 or greater. (An Android version of ViewPoint Mobile is expected to be released later this year.) Wave 3.0 also features the addition of DSS/BLF for Edge 5000 IP phones and support for future hardware upgrades to the Wave platform.

The availability of ViewPoint Mobile represents a significant milestone in the evolution of business communications

An all-in-one solution that extends the Wave's powerful, premise-based communications services and features to smartphones and tablets, ViewPoint Mobile meets the needs of organizations of all sizes that rely on geographically dispersed offices and mobile workers to ensure that all staff have ready access to mission-critical features and business tools, whether they are in the office or out in the field. Most importantly, ViewPoint Mobile is built right into the core Wave IP appliance, providing the ability to cost-effectively leverage advanced mobility capabilities when you're ready or need to do so, without having to invest in any additional hardware or software.

ViewPoint Mobile offers a full array of premise-based unified communications, telephony, collaboration and business-specific functions to mobile users, including:

  • Embedded presence management
  • Access to Apple iOS contacts without leaving ViewPoint Mobile
  • "One tap" call transfer, hold and conferencing
  • Instant Messaging through Vertical's embedded IM server
  • Voice mail Interface
  • Built-in call log
  • Embedded call recording
  • Specific inbound/outbound DID number that is separate from personal numbers

Vertical will begin shipping new systems with Wave 3.0 the week of May 29, with subscription upgrades for existing Wave customers available within 90 days of product General Availability.

The ViewPoint Mobile application also will be available for download from Apple's App Store (through the Vertical AppMarket) the week of May 29th.

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