Patches and Updates
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All patches and downloads subject to the terms of our disclaimer. |
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| Downloads | |||||||
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Type
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Size
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Created
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Use
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| TeleVantage 8.00.5586 Update (Vista Compliant) | |||||||
| TV8 ver 5586 Update | Zip | 443 MB | 06/05/09 | TeleVantage Server | |||
| Important: Please read the Release Notes for Installation Instructions, Improvements and Fixes, and Troubleshooting |
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| TeleVantage 8.00.5586 HMP 3.0 Update | |||||||
| TV8_HMP30SU241 | Zip | 62 MB | 06/17/09 | TeleVantage Server | |||
| Important: Please read the Release Notes for Installation Instructions, Improvements and Fixes, and Troubleshooting |
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| TeleVantage 8.00.5586 Dialogic 6 Service Update 215 | |||||||
| TV8_SR6SU215 | Zip | 251 MB | 06/17/09 | TeleVantage Server | |||
| Important: Please read the Release Notes for Installation Instructions, Improvements and Fixes, and Troubleshooting |
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| TeleVantage 7.6.4997 | |||||||
| TV76 ver 4997 Update | Zip | 468 MB | 06/21/10 | TeleVantage Server | |||
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| TeleVantage 7.5 4965 Update (Vista Compliant) | |||||||
| TV75 ver 4965 Update | Zip | 468 MB | 01/13/09 | TeleVantage Server | |||
| Important: Please read the Release Notes for Installation Instructions, Improvements and Fixes, and Troubleshooting |
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| TeleVantage 8.0 version 8.00.5556 (Vista Compliant) | |||||||
| TV80 ver 8.00.5556 | Zip | 432 MB | 01/18/08 | TeleVantage Server | |||
| Important: Please read the Release Notes for Installation Instructions, Improvements and Fixes, and Troubleshooting. |
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| TeleVantage 8.0 version 8.00.5556 | |||||||
| TV80 SR6 Drivers | Zip | 247 MB | 01/18/08 | TeleVantage Server | |||
| TeleVantage 8.0 version 8.00.5556 | |||||||
| TV80 HMP Drivers | Zip | 65 MB | 01/18/08 | TeleVantage Server | |||
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| TeleVantage 7.5 version 7.50.4898 (Vista Compliant) | |||||||
| TV75_4898Update.zip | Zip | 313 MB | 04/30/07 | TeleVantage Server | |||
| Important: Please read the Release Notes for Installation Instructions, Improvements and Fixes, and Troubleshooting. |
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| TeleVantage Intel Dialogic Drivers Build 69 | |||||||
| TV Intel Dialogic Drivers Build 69 | Zip | 605 MB | 04/25/07 | TeleVantage Server | |||
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| TeleVantage 7.5 version 7.50.4880 (Vista Compliant) | |||||||
| TeleVantage 7.5 version 7.50.4880 | Zip | 322 MB | 02/22/07 | TeleVantage Server | |||
| Read Me | |||||||
| What's New | |||||||
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| TeleVantage 7.5 version 7.50.4860 | |||||||
| TeleVantage 7.5 version 7.50.4860 | Zip | 313 MB | 10/23/06 | TeleVantage Server | |||
| Read Me | |||||||
| What's New | |||||||
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| TeleVantage 7.5 update version 7.50.4817 (Readme File) | |||||||
| TeleVantage 7.5 Update | Zip | 468 MB | 07/17/2006 | TeleVantage Server | |||
| TeleVantage 7.5 Dialogic | Zip | 602 MB | 07/17/2006 | TeleVantage Server | |||
| TeleVantage HMP Drivers | Zip | 93 MB | 07/17/2006 | TeleVantage Server | |||
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| TeleVantage 7.10.4524 Update | Zip | 320 MB | 05/10/2006 | TeleVantage Server | |||
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For systems using TeleVantage Enterprise Manager. |
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| TeleVantage 7.0 Master | Zip | 473 MB | 10/20/2009 | Server | |||
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| TeleVantage 6.1 update version 6.10.3259 | Zip | 155 MB | 05/10/2006 | Server | |||
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| TeleVantage Conference Manager 2.0 for TeleVantage 6.0 | Zip | 27.8 MB | 05/22/2006 | Server | |||
| Conference Manager 2.0 requires TeleVantage build 6.10.2952 or higher to be running on your server. | |||||||
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| TeleVantage 7.1 Update Build 4509 XP SP2 Compliant | Zip | 337 MB | 03/07/2006 | TeleVantage 7.x Server | |||
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| TeleVantage 6.1 Update Build 3212 XP SP2 Compliant | Zip | 154 MB | 09/20/2005 | TeleVantage 6.x Server | |||
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| Intel Dialogic System Release 5.1.1 FP2 Build 54 | Zip | 319 MB | 10/31/2005 | TeleVantage 6.x Server | |||
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| TeleVantage 6.1 Update Build 3114 XP SP2 Compliant | Zip | 155 MB | 04/15/2005 | TeleVantage 6.x Server | |||
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| TeleVantage 6.1 Update Build 3010 XP SP2 Compliant | Zip | 154 MB | 01/13/04 | TeleVantage 6.x Server | |||
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| TeleVantage 6.1 Update Build 2952 XP SP2Compliant | Zip | 154 MB | 12/17/04 | TeleVantage 6.x Server | |||
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| TV 6.1.2834 Windows XP SP2 Compliant Update | Zip | 135 MB | 10/01/2004 | TeleVantage 6.x Server | |||
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| TV 5.0.1693 Windows XP SP2 compliant Update | Zip | 179 MB | 09/28/2004 | TeleVantage 5.0 Server | |||
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| TeleVantage 6.10 Update | Zip | 133 MB | 07/15/2004 | TeleVantage 6.x Server | |||
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| TAPI 6.x Update | Zip | 192 KB | 07/15/2004 | Workstation | |||
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| TeleVantage 5.0 Update Build 1640 | Zip | 171 MB | 02/06/2004 | TeleVantage 5.0 Server | |||
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| TeleVantage 5.0 Hot Patch Update 1592 | Zip | 167 MB | 02/05/2004 | ||||
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| TeleVantage 5.0 Hot Patch 1573 | Zip | 45 MB | 9/20/2003 | TeleVantage 5.0 Server - Release Notes for the list of Fixes and Installation instructions | |||
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Description: Please read the TeleVantage 5.0 Hot Patch 1573 Release Notes for the list of Fixes and Installation instructions. |
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| TeleVantage 5.0 Hot Patch 1567 |
Zip
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45 MB
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7/15/2003
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TeleVantage 5.0 Server | |||
| Description: Please read the TeleVantage 5.0 Hot Patch 1567 Release Notes for the list of Fixes and Installation instructions. | |||||||
| TeleVantage 4.1 Hot Patch 799 - Server |
ZIP
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6.x MB
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5/29/2003
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TeleVantage 4.1 | |||
| Description: Hot Patch 799 is a server side patch for TeleVantage 4.1. It includes new and previously released fixes from Hot Patch 792. Please read the Release Notes for Fixes and Installation Instructions. |
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| Hot Patch PTR28470 |
Zip
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74 MB
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6/27/2003
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TeleVantage 5.0 | |||
| Overview This is an updated conferencing firmware that improves quality and stability of the conference resources on DI/SI station boards and DMV/2400 conference resource boards. Installation Instructions Note: This patch is also located on your TeleVantage 5 Drivers CD - navigate to \drivers\support\PTR28470\Setup.exe. This fix will also be automatically installed as part of the TeleVantage 5.1 Update when released. |
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| TeleVantage 5.0 Hot Patch 1505 |
Zip
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1 MB
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1/14/2003
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TeleVantage 5.0 SOE | |||
| Overview This TeleVantage Administrator Hot Patch is needed for anyone who needs to use Small Office Edition licenses for TeleVantage 5.0. Other licenses are not affected. Before this fix the TVAdmin would not accept Client, Call Center Agent or Call Center Reporter licenses with a Small Office Edition license. Installation Instructions: 1. On the PC where you want to add and activate licenses backup the exisiting copy of TVAdmin.exe from C:\Program Files\<OEM>\Administrator" where <OEM> is either "TeleVantage", "Strata CS", or "TeleVation". 2. Copy the enclosed TVAdmin.exe over the existing one. |
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| Hot Patch - 5FMPQZ - Database Emergency Number |
ZIP
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77 kb
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4/7/2003
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TeleVantage 4.0, 4.0 SP1, 4.1 | |||
| Updates a TeleVantage Server database stored procedure to fix the issue: 5FMPQZ re: a large number entered as emergency number can result in database error. This patch will change the emergency number setting from a long (which causes overflows with numbers like 9999999999) to a string. This allows you to use a large extension for the setting if they want.
Installation Instructions: |
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| Hot Patch -5L7LS6- Database |
ZIP
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79 kb
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4/7/2003
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TeleVantage 4.0, 4.0 SP1, 4.1 | |||
| Updates a TeleVantage Server database stored procedure. Fixes - 5L7LS6: Auto Attendant treats "Except" hours on a Partial Holiday in the same way as "Holiday" hours.
Installation Instructions: |
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| TeleVantage 4.1 Hot Patch 790 - Client |
ZIP
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28.8 MB
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12/02/2002
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TeleVantage 4.1 | |||
| Description: Hot Patch 790 is a client side patch. It includes new and previously released fixes from Hot Patch 776. Please read the readme before installing. This patch addresses the following: * Client hangs when supervised transfer target hangs up before transfer completes (5ETMYZ ) * 4.1 call transfer vis client slows client (5EQNCW ) * Cannot run Call Center reporter after installing the 776 Hot Patch (5FUJJD ) * Error 35601 when using a custom role that was created by copying the default user role (5E9JT4) * "Are you Sure" dialog box should appear if you select Role(Disallow) for "Forward or route calls to external numbers" and there is an External Call Forward in effect (5E6RSG) * Going directly from Permissions (Forward or route calls to external numbers - Allow) to Call Handling>Call Forwarding doesn't let the Call Forwarding setting stick (5E6QV7) * User's TVClient No Access permission blocks Edit All Client Settings in Admin and throws an ambiguous error message (5E6QM4) * Allow 0 for the Hold Prompt "Seconds Before Next Prompt" setting (5E6MZF) * Accessing Admin/Users/Call Handling/Call Forwarding resets Call Forwarding settings (even if cancel out of dialog) (5DWRAL ) Installation Instructions: 1. On the TeleVantage Server PC: Back up the existing copies of (typically version 4.10.760): Typically they will be in "C:\Program Files\TeleVantage\Netsetup". 2. Copy the contents of the zip file (version 4.10.790) over the existing ones. 3. The Server can be configured to force a user to upgrade to these versions the next time they start the application. This can be done by changing the Artisoft\System\MinAdminBuild and Artisoft\System\MinClientBuild settings in tvsettings.exe to 776 (typically would previously be set to 760). To make these changes, go to: |
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| Hot Patch: 5F9NKR For 4.1 Scoreboard |
ZIP
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184 KB
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11/4/2002
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TeleVantage 4.1 | |||
| Hot Patch 5F9NKR for CCall Center Scoreboard (needed when upgraded to TeleVantage 4.10.776) Description: This Hot Patch is needed to run the CCall Center Scoreboard with TeleVantage 4.10.776.
Required: TeleVantage 4.10.776 and Scoreboard Installation instructions: |
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| TeleVantage 4.1 Update |
EXE
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67 MB
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8/7/2002
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TeleVantage 4.x | |||
| TeleVantage 4.1 update is a cumulative update to TeleVantage 4.0 and 4.0 SP1. TeleVantage 4.1 Update contains 13 new features & 67 new fixes and it is strongly recommended that all TeleVantage 4.x installations be updated with this release. Warning: Do not attempt to restore a pre-4.10 database to a 4.10 installation. This will not work and will probably necessitate a complete reinstallation of TeleVantage 4.0.
Important: Please read the Release Notes for Installation Instructions, Improvements and Fixes, and Troubleshooting. NOTE: If you previously downloaded TeleVantage 4.1 Release Candidate 4 (RC4), there is no need to download the TeleVantage 4.1 Update since RC4 is identical to the final 4.1 update. |
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| Web Client Contact Views Fix |
Zip
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77 KB
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7/3/2002
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TeleVantage 4.x | |||
| This patch fixes the Web Client Contacts View showing an extra blank column, causing the user not able to dial contacts from the web client. Installation Instructions: The patch can be run at any time. There is no harm in running this patch on a system that already has the patch installed. This patch (ContactView.exe within ContactView.zip) can be run on any computer that has the TeleVantage Client or Administrator installed. The patch utility will update the database that the TeleVantage applications are currently configured to use on that computer. |
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| Contact Views Fix Repair TV Client |
Zip
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80 KB
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4/1/02
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TeleVantage 4.x | |||
| This patch fixes an intermittent problem with the TeleVantage Client in which the column settings for the Contacts View don't hold; i.e., the first time you view Contacts, the pane is blank, so you set and align the columns to suit your needs. Then you go to a different view, then you return to Contacts, and the pane is blank again.
This patch needs to run just once on the TeleVantage server or from a TeleVantage Client workstation. |
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| Polycom IP Phone Support |
Zip
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1.4 MB
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10/30/2002
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TeleVantage 4.x | |||
| This zip file contains the documentation and configuration files required to use TeleVantage with the Polycom SoundPoint IP phones. The configuration files will need to be modified with an XML editor and placed on an FTP server to be downloaded into a Polycom IP phone. Note: These files will work with Polycom Sound Point SP500 and SP400 phones as long as you are running the 1.1.1 bootrom. |
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| BCPCOM2 Registry File |
REG
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1 KB
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1/16/02
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All versions
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| CAUTION: Use this update only with the recommendation of Artisoft Technical Support. This files tells TeleVantage to monitor the BCP watchdog on Com Port 2 instead of Com Port 1. This will work on all TV versions. |
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| Questionaire for Robbed Bit T1 Installations |
Word
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38 KB
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3/15/01
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TeleVantage 3.x | |||
| To simplify installation and configuration of Robbed Bit T1 lines with TeleVantage 3.x download this questionnaire and use it to get the correct information from the TelCo. |
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| IVRPlug-in samples for CallSuite |
Zip
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3.4 KB
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3/12/01
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TeleVantage 3.5 | |||
| 4 sample IVR Plug-in applications developed using Visual Basic 6 and Parity CallSuite 7.0, includes an outbound sample. | |||||||
| IVRPlug-in VB Templates for CallSuite |
Zip
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485 KB
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2/20/01
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TeleVantage 3.5 | |||
| Visual Basic templates for developing TeleVantage IVR Plug-ins with Parity CallSuite. | |||||||
| Phones Not Ringing Firmware Update |
Zip
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187 KB
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3/13/01
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TeleVantage 3.5 | |||
| This updated firmware fixes the problem of phones intermittently not ringing on MSI-Global Station cards. Please refer to the ReadMe.txt for known issues, installation instructions and requirements. | |||||||
| D/120JCT-LS Firmware Update |
Zip
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402 KB
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2/20/01
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TeleVantage 3.5 | |||
| This updated firmware file corrects the following problems with the D/120JCT-LS card: Please refer to the ReadMe.txt for installation instructions and requirements. |
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| Export_Utility_File |
Zip
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18.89KB
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Upgrading from TeleVantage 3.x to 4.x | ||||
| TV 3.5 Service Pack 1 |
Zip
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4.44 MB
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11/01
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TeleVantage 3.5 | |||
| It is recommended that all TV3.5 Users apply this Service Pack, please read the Release Notes before applying the Service Pack | |||||||
| TV 4.1 Update |
Zip
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68 MB
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TeleVantage Update 4.0 to 4.1 | ||||
| For questions about these or any other patches, please contact the TeleVantage Online Technical Support Department at 770-426-0051. |
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