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Patches and Updates

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All patches and downloads subject to the terms of our disclaimer.

Downloads
File Name
Type
Size
Created
Use
 

TeleVantage 8.00.5586 Update (Vista Compliant)
TV8 ver 5586 Update Zip 443 MB 06/05/09 TeleVantage Server
Important: Please read the Release Notes for Installation Instructions,
Improvements and Fixes, and Troubleshooting
TeleVantage 8.00.5586 HMP 3.0 Update
TV8_HMP30SU241 Zip 62 MB 06/17/09 TeleVantage Server
Important: Please read the Release Notes for Installation Instructions,
Improvements and Fixes, and Troubleshooting
TeleVantage 8.00.5586 Dialogic 6 Service Update 215
TV8_SR6SU215 Zip 251 MB 06/17/09 TeleVantage Server
Important: Please read the Release Notes for Installation Instructions,
Improvements and Fixes, and Troubleshooting

TeleVantage 7.6.4997
TV76 ver 4997 Update Zip 468 MB 06/21/10 TeleVantage Server

TeleVantage 7.5 4965 Update (Vista Compliant)
TV75 ver 4965 Update Zip 468 MB 01/13/09 TeleVantage Server
Important: Please read the Release Notes for Installation Instructions,
Improvements and Fixes, and Troubleshooting

TeleVantage 8.0 version 8.00.5556 (Vista Compliant)
TV80 ver 8.00.5556 Zip 432 MB 01/18/08 TeleVantage Server
Important: Please read the Release Notes for Installation Instructions,
Improvements and Fixes, and Troubleshooting.
TeleVantage 8.0 version 8.00.5556
TV80 SR6 Drivers Zip 247 MB 01/18/08 TeleVantage Server
TeleVantage 8.0 version 8.00.5556
TV80 HMP Drivers Zip 65 MB 01/18/08 TeleVantage Server

TeleVantage 7.5 version 7.50.4898 (Vista Compliant)
TV75_4898Update.zip Zip 313 MB 04/30/07 TeleVantage Server
Important: Please read the Release Notes for Installation Instructions,
Improvements and Fixes, and Troubleshooting.

TeleVantage Intel Dialogic Drivers Build 69
TV Intel Dialogic Drivers Build 69 Zip 605 MB 04/25/07 TeleVantage Server

TeleVantage 7.5 version 7.50.4880 (Vista Compliant)
TeleVantage 7.5 version 7.50.4880 Zip 322 MB 02/22/07 TeleVantage Server
Read Me
What's New

TeleVantage 7.5 version 7.50.4860
TeleVantage 7.5 version 7.50.4860 Zip 313 MB 10/23/06 TeleVantage Server
Read Me
What's New

TeleVantage 7.5 update version 7.50.4817 (Readme File)
TeleVantage 7.5 Update Zip 468 MB 07/17/2006 TeleVantage Server
TeleVantage 7.5 Dialogic Zip 602 MB 07/17/2006 TeleVantage Server
TeleVantage HMP Drivers Zip 93 MB 07/17/2006 TeleVantage Server

TeleVantage 7.10.4524 Update Zip 320 MB 05/10/2006 TeleVantage Server

For systems using TeleVantage Enterprise Manager.
You will also have to upgrade to Enterprise Manager 7.10.4524 available in the autorun of the installer.

To view the issues fixed in the TeleVantage 7.10.4524 Update, please read: Knowledge Base Article #1654 (.pdf)
The TeleVantage 7.10.4524 Update is cumulative and contains every fix or enhancement made since TeleVantage 7.00.4455.


TeleVantage 7.0 Master Zip 473 MB 10/20/2009 Server

TeleVantage 6.1 update version 6.10.3259 Zip 155 MB 05/10/2006 Server

TeleVantage Conference Manager 2.0 for TeleVantage 6.0 Zip 27.8 MB 05/22/2006 Server
Conference Manager 2.0 requires TeleVantage build 6.10.2952 or higher to be running on your server.

TeleVantage 7.1 Update Build 4509 XP SP2 Compliant Zip 337 MB 03/07/2006 TeleVantage 7.x Server

TeleVantage 6.1 Update Build 3212 XP SP2 Compliant Zip 154 MB 09/20/2005 TeleVantage 6.x Server

Intel Dialogic System Release 5.1.1 FP2 Build 54 Zip 319 MB 10/31/2005 TeleVantage 6.x Server
Intel Dialogic System Release 5.1.1 Feature Release 54, please read: Release Notes
This Intel Dialogic Driver Release update requires TeleVantage build 6.10.2190 or higher. Please review the readme file prior to installation and be sure to back up your TeleVantage database and vfiles folder prior to the upgrade.

TeleVantage 6.1 Update Build 3114 XP SP2 Compliant Zip 155 MB 04/15/2005 TeleVantage 6.x Server

TeleVantage 6.1 Update Build 3010 XP SP2 Compliant Zip 154 MB 01/13/04 TeleVantage 6.x Server

TeleVantage 6.1 Update Build 2952 XP SP2Compliant Zip 154 MB 12/17/04 TeleVantage 6.x Server

TV 6.1.2834 Windows XP SP2 Compliant Update Zip 135 MB 10/01/2004 TeleVantage 6.x Server

TV 5.0.1693 Windows XP SP2 compliant Update Zip 179 MB 09/28/2004 TeleVantage 5.0 Server

TeleVantage 6.10 Update Zip 133 MB 07/15/2004 TeleVantage 6.x Server

TAPI 6.x Update Zip 192 KB 07/15/2004 Workstation

TeleVantage 5.0 Update Build 1640 Zip 171 MB 02/06/2004 TeleVantage 5.0 Server

TeleVantage 5.0 Hot Patch Update 1592 Zip 167 MB 02/05/2004

TeleVantage 5.0 Hot Patch 1573 Zip 45 MB 9/20/2003 TeleVantage 5.0 Server - Release Notes for the list of Fixes and Installation instructions

Description: Please read the TeleVantage 5.0 Hot Patch 1573 Release Notes for the list of Fixes and Installation instructions.


TeleVantage 5.0 Hot Patch 1567
Zip
45 MB
7/15/2003
TeleVantage 5.0 Server
Description: Please read the TeleVantage 5.0 Hot Patch 1567 Release Notes for the list of Fixes and Installation instructions.
TeleVantage 4.1 Hot Patch 799 - Server
ZIP
6.x MB
5/29/2003
TeleVantage 4.1
Description: Hot Patch 799 is a server side patch for TeleVantage 4.1. It includes new and previously released fixes from Hot Patch 792. Please read the Release Notes for Fixes and Installation Instructions.

Hot Patch PTR28470
Zip
74 MB
6/27/2003
TeleVantage 5.0
Overview
This is an updated conferencing firmware that improves quality and stability of the conference resources on DI/SI station boards and DMV/2400 conference resource boards.

Installation Instructions
- Download the zip file and run Setup.exe on your TeleVantage server.
- Shut down TeleVantage and stop the drivers.
- Run Setup.exe

Note: This patch is also located on your TeleVantage 5 Drivers CD - navigate to \drivers\support\PTR28470\Setup.exe. This fix will also be automatically installed as part of the TeleVantage 5.1 Update when released.

TeleVantage 5.0 Hot Patch 1505
Zip
1 MB
1/14/2003
TeleVantage 5.0 SOE
Overview
This TeleVantage Administrator Hot Patch is needed for anyone who needs to use Small Office Edition licenses for TeleVantage 5.0. Other licenses are not affected. Before this fix the TVAdmin would not accept Client, Call Center Agent or Call Center Reporter licenses with a Small Office Edition license.

Installation Instructions:

1. On the PC where you want to add and activate licenses backup the exisiting copy of TVAdmin.exe from C:\Program Files\<OEM>\Administrator" where <OEM> is either "TeleVantage", "Strata CS", or "TeleVation".

2. Copy the enclosed TVAdmin.exe over the existing one.

Hot Patch - 5FMPQZ - Database Emergency Number
ZIP
77 kb
4/7/2003
TeleVantage 4.0, 4.0 SP1, 4.1
Updates a TeleVantage Server database stored procedure to fix the issue: 5FMPQZ re: a large number entered as emergency number can result in database error. This patch will change the emergency number setting from a long (which causes overflows with numbers like 9999999999) to a string. This allows you to use a large extension for the setting if they want.

Installation Instructions:
The patch can be run at any time. There is no harm in running this patch on a system that already has the patch installed. This patch can be run on any computer that has the TeleVantage Client or Administrator installed. The patch utility will update the database that the TeleVantage applications are currently configured to use on that computer

Hot Patch -5L7LS6- Database
ZIP
79 kb
4/7/2003
TeleVantage 4.0, 4.0 SP1, 4.1
Updates a TeleVantage Server database stored procedure. Fixes - 5L7LS6: Auto Attendant treats "Except" hours on a Partial Holiday in the same way as "Holiday" hours.

Installation Instructions:
The update can be run at any time. There is no harm in running this update on a system that already has the patch installed. This update can be run on any computer that has the TeleVantage Client or Administrator installed. The update utility will update the database that the TeleVantage applications are currently configured to use on that computer.


TeleVantage 4.1 Hot Patch 790 - Client
ZIP
28.8 MB
12/02/2002
TeleVantage 4.1
Description: Hot Patch 790 is a client side patch. It includes new and previously released fixes from Hot Patch 776. Please read the readme before installing. This patch addresses the following:
* Client hangs when supervised transfer target hangs up before transfer completes (5ETMYZ )
* 4.1 call transfer vis client slows client (5EQNCW )
* Cannot run Call Center reporter after installing the 776 Hot Patch (5FUJJD )
* Error 35601 when using a custom role that was created by copying the default user role (5E9JT4)
* "Are you Sure" dialog box should appear if you select Role(Disallow) for "Forward or route calls to external numbers" and there is an External Call Forward in effect (5E6RSG)
* Going directly from Permissions (Forward or route calls to external numbers - Allow) to Call Handling>Call Forwarding doesn't let the Call Forwarding setting stick (5E6QV7)
* User's TVClient No Access permission blocks Edit All Client Settings in Admin and throws an ambiguous error message (5E6QM4)
* Allow 0 for the Hold Prompt "Seconds Before Next Prompt" setting (5E6MZF)
* Accessing Admin/Users/Call Handling/Call Forwarding resets Call Forwarding settings (even if cancel out of dialog) (5DWRAL )

Installation Instructions:
Note: The server does not require a reboot as the patch just overwrites the "client" install files on the server.
To update the Client and Admin installers on the TeleVantage\Netsetup directory.

1. On the TeleVantage Server PC: Back up the existing copies of (typically version 4.10.760):
admin.exe
0x0409.ini
Setup.ini
Client.msi
Data1.cab

Typically they will be in "C:\Program Files\TeleVantage\Netsetup".

2. Copy the contents of the zip file (version 4.10.790) over the existing ones.

3. The Server can be configured to force a user to upgrade to these versions the next time they start the application. This can be done by changing the Artisoft\System\MinAdminBuild and Artisoft\System\MinClientBuild settings in tvsettings.exe to 776 (typically would previously be set to 760). To make these changes, go to:
C:\Program Files\Common Files\Artisoft\TeleVantage\TVSettings.exe (the server must be running to access this). You should log into this as a user with Admin rights. Double click on the two settings mentioned above and change the values to 790.

Hot Patch: 5F9NKR For 4.1 Scoreboard
ZIP
184 KB
11/4/2002
TeleVantage 4.1
Hot Patch 5F9NKR for CCall Center Scoreboard (needed when upgraded to TeleVantage 4.10.776)
Description: This Hot Patch is needed to run the CCall Center Scoreboard with TeleVantage 4.10.776.

 

Required: TeleVantage 4.10.776 and Scoreboard

Installation instructions:
Copy this over the existing TVScoreboard.exe file.

TeleVantage 4.1 Update
EXE
67 MB
8/7/2002
TeleVantage 4.x
TeleVantage 4.1 update is a cumulative update to TeleVantage 4.0 and 4.0 SP1. TeleVantage 4.1 Update contains 13 new features & 67 new fixes and it is strongly recommended that all TeleVantage 4.x installations be updated with this release. Warning: Do not attempt to restore a pre-4.10 database to a 4.10 installation. This will not work and will probably necessitate a complete reinstallation of TeleVantage 4.0.

Important: Please read the Release Notes for Installation Instructions, Improvements and Fixes, and Troubleshooting.

NOTE: If you previously downloaded TeleVantage 4.1 Release Candidate 4 (RC4), there is no need to download the TeleVantage 4.1 Update since RC4 is identical to the final 4.1 update.

Web Client Contact Views Fix
Zip
77 KB
7/3/2002
TeleVantage 4.x
This patch fixes the Web Client Contacts View showing an extra blank column, causing the user not able to dial contacts from the web client.

Installation Instructions:
The patch can be run at any time. There is no harm in running this patch on a system that already has the patch installed. This patch (ContactView.exe within ContactView.zip) can be run on any computer that has the TeleVantage Client or Administrator installed. The patch utility will update the database that the TeleVantage applications are currently configured to use on that computer.
Contact Views Fix Repair TV Client
Zip
80 KB
4/1/02
TeleVantage 4.x
This patch fixes an intermittent problem with the TeleVantage Client in which the column settings for the Contacts View don't hold; i.e., the first time you view Contacts, the pane is blank, so you set and align the columns to suit your needs. Then you go to a different view, then you return to Contacts, and the pane is blank again.

This patch needs to run just once on the TeleVantage server or from a TeleVantage Client workstation.

Polycom IP Phone Support
Zip
1.4 MB
10/30/2002
TeleVantage 4.x
This zip file contains the documentation and configuration files required to use TeleVantage with the Polycom SoundPoint IP phones. The configuration files will need to be modified with an XML editor and placed on an FTP server to be downloaded into a Polycom IP phone.

Note: These files will work with Polycom Sound Point SP500 and SP400 phones as long as you are running the 1.1.1 bootrom.
BCPCOM2 Registry File
REG
1 KB
1/16/02
All versions
CAUTION: Use this update only with the recommendation of Artisoft Technical Support. This files tells TeleVantage to monitor the BCP watchdog on Com Port 2 instead of Com Port 1. This will work on all TV versions.
Questionaire for Robbed Bit T1 Installations
Word
38 KB
3/15/01
TeleVantage 3.x
To simplify installation and configuration of Robbed Bit T1 lines with TeleVantage 3.x download this questionnaire and use it to get the correct information from the TelCo.
IVRPlug-in samples for CallSuite
Zip
3.4 KB
3/12/01
TeleVantage 3.5
4 sample IVR Plug-in applications developed using Visual Basic 6 and Parity CallSuite 7.0, includes an outbound sample.
IVRPlug-in VB Templates for CallSuite
Zip
485 KB
2/20/01
TeleVantage 3.5
Visual Basic templates for developing TeleVantage IVR Plug-ins with Parity CallSuite.
Phones Not Ringing Firmware Update
Zip
187 KB
3/13/01
TeleVantage 3.5
This updated firmware fixes the problem of phones intermittently not ringing on MSI-Global Station cards. Please refer to the ReadMe.txt for known issues, installation instructions and requirements.
D/120JCT-LS Firmware Update
Zip
402 KB
2/20/01
TeleVantage 3.5
This updated firmware file corrects the following problems with the D/120JCT-LS card:

sm_solidsqIntermittent failure to detect DTMF tones.
sm_solidsqFailure to generate FSK for CallerID and Message Waiting Lights Indicators on station phones.

Please refer to the ReadMe.txt for installation instructions and requirements.
Export_Utility_File
Zip
18.89KB
Upgrading from TeleVantage 3.x to 4.x
TV 3.5 Service Pack 1
Zip
4.44 MB
11/01
TeleVantage 3.5
It is recommended that all TV3.5 Users apply this Service Pack, please read the Release Notes before applying the Service Pack
TV 4.1 Update
Zip
68 MB
TeleVantage Update 4.0 to 4.1
For questions about these or any other patches, please contact the TeleVantage Online Technical Support Department at
770-426-0051.