Save time by screening calls and messages
See the names of incoming callers with a screen pop before you answer, so you can choose whether to take the call or not. TeleVantage can announce the name of the person who is calling over the PC speakers or phone while the caller still hears ringing, so with a single key you can accept the call or send it to voice mail. Even screen voice messages as they’re being left and interrupt to take the call if you choose. Easily provide private extensions to important contacts so that TeleVantage recognizes their calls from whatever number they are dialing from—even when caller ID is not available.

Treat every call with a personal touch
TeleVantage gives you truly intelligent call handling. Set up rules that manage calls differently based on who’s calling, the time of day, or the calendar date. Decide in advance which callers can reach you on your cell phone after hours and which get sent to voice mail. Create personalized voice mail greetings to impress important customers. Relax knowing that each call will be handled the way you want it to be.

"Follow-me" call forwarding
Sometimes you want to stay in touch, even if you’re across the room or around the world. With the touch of a button, easily forward your calls to other extensions, external numbers, or over the Internet. When you’re on the move, have TeleVantage try as many extensions or phone numbers as needed to find you. Password-protect calls forwarded to remote phones, such as hotels, so that only you receive them. TeleVantage also supports basic office features so you can park a call and retrieve it from another extension, or answer your ringing phone by picking up whichever phone is closest to you.

Let your teams work smarter
TeleVantage increases communication between workers even when they’re not on the phone. Personal statuses such as "Available," "In a Meeting," and "On Vacation" inform your team of your location and availability, while the Extensions View shows who’s currently in the office or on a call. Easily share your voice mail, contacts and call monitor with co-workers as needed. Define custom workgroups of users and contacts to effectively manage team-based call handling, voice mail broadcasts, and group call pickup. Create workgroups to match your department structure, so assistants and other users can easily see who in the department is available to take a call. TeleVantage will dramatically improve your company’s teamwork and internal communications.

Flexible, professional auto attendant
The built-in TeleVantage Auto Attendant supplies friendly, efficient call answering to maintain a professional image and provide a dependable backup for the receptionist. Callers can dial extensions directly, look them up by name, or follow voice-guided menus that direct them to extensions of your choice. Create multi-level menus, record custom messages, and offer callers different hold music or prompts in the language of their choice. To anticipate caller’s needs, users can see which Auto Attendant menu choices a caller selected in the Call Monitor before they answer the call. Schedule greetings and call routing so that calls are handled differently depending on the day and time. The Auto Attendant also can detect incoming faxes and route them intelligently to the right locations.